Refund policy

Refund Policy

At Nookode, we take pride in providing innovative infotainment solutions that meet the highest standards of quality and customer satisfaction. However, we understand that there may be occasions when a return or refund is required. Below is our policy to ensure a smooth and transparent process.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your product, you may return it within 30 days from the date of purchase. To initiate a return, please contact our Customer Support Team at support@nookode.com, providing your order number and the reason for the return.

Note: Shipping costs are non-refundable unless the return is due to a defective or incorrect item received.

Return Policy

Eligibility for Returns

  • Products must be returned in their original condition, with all accessories and components included.
  • Returns are not accepted for items that show signs of misuse, modification, or damage caused by the customer.

How to Initiate a Return

  1. Contact our Customer Support Team at support@nookode.com with your order number and reason for the return.
  2. You will receive detailed instructions on where and how to send your item(s).

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refund Process

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 7 business days.
  • Refunds may take additional time to appear in your account depending on your financial institution.

Non-Refundable Costs: Shipping charges are non-refundable, except in cases where Nookode is at fault (e.g., defective or incorrect product).

Exchanges

If you wish to exchange a product for a different model or variant, please indicate this when contacting our support team. Exchanges are subject to product availability.

Defective or Damaged Items

  • If you receive a defective or damaged product, please contact support@nookode.com within 30 days of receiving the item.
  • We will arrange for a replacement or a refund, and cover the return shipping costs in these cases.

Warranty

All Nookode products are covered by a 2-year warranty against defects in materials and workmanship. If your product develops a fault within this period, please contact us to initiate a warranty claim.

Cancellation Policy

Orders may be canceled within 2 hours of placement. Please contact our support team as soon as possible to request a cancellation.

Contact Information

For any questions or concerns regarding our refund or return policy, please contact us at support@nookode.com. Our team is here to assist you with any inquiries.