Shipping policy
At Nookode, we prioritize timely and reliable shipping to ensure an exceptional experience for our customers. Below, you will find all the details regarding our shipping processes and policies.
Processing Time
Orders are processed and dispatched within 1-2 business days after purchase confirmation, excluding weekends and public holidays. During peak periods or promotional events, processing times may be slightly extended.
Shipping Carrier
We exclusively partner with DHL, a global leader in logistics, to guarantee fast and secure delivery of your orders.
Shipping Methods
We offer two main shipping options:
- Standard Shipping: A cost-effective choice for reliable delivery.
- Express Shipping: A faster option for those who prefer quicker delivery times.
The availability of these methods will depend on the destination of your order.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. Detailed fees will be displayed during checkout.
Estimated Delivery Times
Delivery times vary depending on the shipping method selected and the destination. Below are our estimated delivery times:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5-9 Business Days | 3-5 Business Days |
| United Kingdom | 5-9 Business Days | 3-5 Business Days |
| Canada | 6-10 Business Days | 4-7 Business Days |
| Australia & New Zealand | 7-12 Business Days | 5-7 Business Days |
| European Union (EU) | 2-5 Business Days | 1-3 Business Days |
| Portugal & Spain | 2-4 Business Days | 1-2 Business Days |
| Rest of the World | 10-16 Business Days | 5-10 Business Days |
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or adverse weather conditions.
Change of Address
If you need to update your shipping address after placing an order, please contact us immediately at support@nookode.com. While we will do our best to accommodate changes, address updates cannot be guaranteed once the order has been processed by DHL.
Order Cancellation
Orders can be cancelled within 2 hours of placement. Contact our customer support team at support@nookode.com with your order number to request a cancellation. Once an order has been processed, cancellation may no longer be possible.
Customs Duties and Taxes
- VAT is included in the price for orders within the European Union.
- For orders outside the EU, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a confirmation email with your DHL tracking number. You can track your shipment in real time via the DHL tracking platform.
Additional Information
- We are not responsible for delays caused by customs clearance processes or unforeseen circumstances.
- Please ensure your shipping address is accurate and reliable to prevent lost or undeliverable packages.
With DHL as our trusted shipping partner, Nookode ensures that your orders arrive quickly and securely. Thank you for choosing Nookode to enhance your driving experience with our premium infotainment solutions!